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ISO IEC 20000 certification is a chance for IT professionals to be certified and to attain and retain a quality level of IT services. It is based upon ITIL principles. Becoming the EXIN ISO IEC 20000 certified enhances your standard and improves the satisfaction of your clients. In order for an IT company to get ISO IEC 20000 certified, there are certain features and requirements to attain defined by ISO IEC 20000 standards. The ISO IEC 20000 standard has three parts. The first one is a mandatory requirement while the second consists of suggestions and is optional. The third part is composed of scope definition and applicability.

The ISI IEC 20000 certification is offered by EXIN and ITSM. EXIN, the Examination Institute for Information Science, is a worldwide, self-governing IT examination contributor. It takes conducts qualification program for ISO IEC 20000 and for many others. The exam can be taken in fifteen different languages. The EXIN ISO IEC 20000 Certification is internationally recognized and its label has become a symbol of quality. When a company decides to get EXIN ISO IEC 20000 certified, it becomes in evitable for it that its workers have the required competencies to cope with the standard. Therefore, a qualification program has also been introduced for IT professionals teaching them how to attain the required level of quality. One can choose any of the ITIL versions for EXIN ISO IEC 20000 Certification training courses. These training courses give knowledge of the contents of ISO IEC 20000 standard and teach how to practically implement the requisite standards. The certification comprises four progressive levels i.e.

ISO/IEC 20000 Foundation Level, ISO/IEC 20000 Professional Level, ISO/IEC 20000 IT Management Track, ISO/IEC 20000 IT Auditing Track. Exam requirements and sample questions are available.

The foundation level exam is one hour long and consists of multiple choice questions. It covers the vision, objectives and contents of ISO IEC 20000 certification. At least 65% marks are required and to take the exam one must has ITIL foundation certificate in IT service management. The advanced level exam is one and a half hour long and is also multiple choice question based test. It covers the topics of implementation, maintenance and improvement of the IT service management features set by the EXIN ISI IEC 20000 certification. Minimum required score is the same i.e. 65%. The pre-requisite is the SQM foundation.

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